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We're compiling questions here for folks. Let us know if you have a question about our site, and we'll add it to this list! Submit them to

I can't log in!

Our new shop uses an all-new login system. Just enter your email address and create a fresh, new account!

Have you already used our new cart, but can't remember your password? After a wrong password is entered, a new link, "Email me a temporary password," will appear. Just click it and you'll get a new way to log in to our shop.

I don't like ordering online, can you help?

Of course! We'd love to talk with you on the phone. Call us between 9:30 am and 5:00 pm (US Central), Monday through Friday, at (800) 829-8777. If you're not in the US, we can be reached at (407) 344-7700.